Terms and Conditions
Welcome to The Gift Design. If you continue to browse this website you are agreeing to the terms and conditions of use.
We highly recommend you send parcels to a workplace or somewhere where somebody can receive them to avoid re-delivery fees and delays.
Please makes sure that you provide an accurate delivery address. If the address provided is incorrect, there may be delays to the parcel being received and a re-delivery fee.
We use Australia Post and you will be provided with a tracking number to track your delivery. Packages are posted on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays only.
Orders will take 2-5 business days to arrive in metro areas of Melbourne and remote areas will take longer. If you need your gift super fast, please contact us at firstname.lastname@example.org and we will see what we can do or select Express at checkout.
Once your order is collected from the courier, it is up to them to deliver it within the given time frame. The Gift Design cannot take responsibility for lost or delayed packages. Please contact us and we will investigate with the courier if a package is lost.
It is at courier's discretion whether they deem the address is a safe place to leave the package. A package slip will be left for the recipient to collect if it is not safe to leave. By purchasing from The Gift Design you are giving ATL (authority to leave) a package at the courier's discretion.
The Gift Design cannot accept responsibility for lost or stolen packages.
Colours and packaging may appear slightly different in real life due to photography.
The Gift Design may on rare occasion substitute items to equal value. You will be notified via email if this is necessary.
Colours of packaging and fill may vary depending on availability.
The Gift Design is exempt from a liquor licence in accordance with the Victorian Commission for Gambling and Liquor Regulation.
To be eligible, the following conditions apply:
- liquor must be packaged together with flowers, food or other gifts
- the volume of liquor supplied to a person must not exceed 1.5 litres per day
- the value of the liquor and its container must not be more than 50 per cent of the gift's sale price
- liquor supplied needs to be purchased by the proprietor on a retail basis
- both the purchaser and recipient of the gift must be 18 years or over.
By purchasing from The Gift Design, you are declaring that you and the recipient are both over 18 years of age. The recipient will need to sign to accept the package and the courier may ask for id for proof of age. This will be at the discretion of the courier.
All sales are final. Please contact us via email within 48 hours of receiving the gift box if a product is damaged with photos. Please email email@example.com .